Shipping Policy - ArtGalleryZen
We're committed to getting your trendy fashion accessories and lifestyle products to you quickly and safely. Here's everything you need to know about our shipping process.
🌍 Worldwide Shipping
We ship our fashion accessories, jewelry chains, keychains, and lifestyle products to customers around the globe from our Hong Kong location.
📍 Shipping Zones & Rates:
-
🇭🇰 Hong Kong (Domestic):
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇺🇸 United States:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇨🇦 Canada:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇬🇧 United Kingdom:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇦🇺 Australia:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇳🇱 Netherlands:
- Orders $1-$198: Standard shipping rates apply
- Orders €199+: FREE shipping
-
🇦🇷 Argentina:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇸🇦 Saudi Arabia:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🇹🇷 Turkey:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
-
🌍 Rest of World:
- Orders $1-$198: Standard shipping rates apply
- Orders $199+: FREE shipping
🎉 FREE Shipping Offer
Enjoy FREE shipping on orders $199 USD or more! This applies to most countries worldwide. For Netherlands, the threshold is €199.
⏱️ Processing Time
- In-Stock Items: 1-2 business days
- Pre-Order Items: 3-5 business days
- Custom/Personalized Items: 5-7 business days
Orders placed on weekends or holidays will be processed on the next business day.
🚚 Estimated Delivery Times
Delivery times are estimates from our Hong Kong warehouse:
- 🇭🇰 Hong Kong: 1-3 business days
- 🇺🇸 🇨🇦 North America: 7-15 business days
- 🇬🇧 🇪🇺 Europe: 10-20 business days
- 🇦🇺 Australia: 7-15 business days
- 🌏 Asia Pacific: 5-10 business days
- 🌍 Rest of World: 15-25 business days
📍 Order Tracking
Once your order ships, you'll receive:
- ✅ Email confirmation with tracking number
- ✅ Real-time tracking updates
- ✅ Delivery confirmation
⚠️ Important Notes
- Delivery times may vary due to customs processing
- Remote areas may have extended delivery times
- Customs duties and taxes are the responsibility of the recipient
- We cannot control delays caused by customs or local postal services
📦 Packaging & Care
- Secure Packaging: All items carefully packaged to prevent damage
- Eco-Friendly: We use recyclable packaging materials when possible
- Discreet Shipping: No external branding on packages for privacy
❓ Shipping Questions?
Need help with shipping or have questions about your order?
- Email: sales@artgalleryzen.co
- Phone: +852 55163190
- Response Time: Within 24 hours
This shipping policy was last updated on September 16, 2025. Delivery times are estimates and may vary due to customs processing or other factors beyond our control.
